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Privacy Policy

Effective Date: November 1st 2025

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Ara Lactation LLC (“we,” “our,” or “us”) respects and protects your privacy. Because we provide lactation and breastfeeding support services that may involve health-related information, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy laws.

This Privacy Policy explains how we collect, use, and protect your personal and health information when you visit our website, communicate with us, or receive our services.

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1. Information We Collect

We collect only the information necessary to provide quality lactation care and operate our business, including:

  • Personal Information: Name, address, phone number, email, and contact preferences.

  • Health Information: Information you share during consultations, including pregnancy, birth, feeding history, and relevant medical or infant information.

  • Payment Information: Billing details, insurance claims, or payment card data processed through secure third-party systems.

  • Website & Technical Data: IP address, browser type, and analytics data collected through cookies or tracking tools to improve our website.

 
2. How We Use Your Information

We use your personal and health information to:

  • Provide lactation support, education, and related care.

  • Schedule appointments and send reminders.

  • Communicate follow-up instructions or care recommendations.

  • Process payments and insurance claims (if applicable).

  • Improve our services and operations.

  • Meet professional, ethical, and legal recordkeeping requirements.

  • We do not use your information for marketing without your written consent.

 

3. How We Protect Your Information

We follow HIPAA and professional confidentiality standards to safeguard your personal and health information:

  • Electronic Records: Stored on secure, password-protected, and encrypted systems.

  • Paper Records: Kept in locked, access-controlled areas.

  • Virtual Consultations: Conducted using secure, HIPAA-compliant platforms (e.g., [Zoom for Healthcare or other tool you use]).

  • Access Control: Only authorized personnel or contractors may access client records, and only for professional purposes.

  • If a data breach ever occurs, you will be notified as required by law.

 

4. Sharing Your Information

We only share your information when necessary to provide services or comply with legal requirements:

  • With Your Consent: To coordinate care with healthcare providers (OB-GYN, pediatrician, midwife, etc.).

  • Service Providers: For administrative or billing purposes, using HIPAA-compliant partners.

  • Legal Obligations: If required by law (for example, in response to a court order or health oversight request).

  • We do not sell, rent, or trade your personal or health information.

 

5. Your Rights Under HIPAA

You have specific rights regarding your health information, including the right to:

  • Access and request a copy of your health records.

  • Request corrections to your records.

  • Ask for limits on how your information is shared.

  • Request confidential communication (e.g., via a specific phone number or email).

  • Receive a list of certain disclosures made about your health information.

  • To exercise any of these rights, contact us at arinola@aralactation.com

 
6. Data Retention

We keep your records for the period required by law (typically 6–7 years) and then securely delete or destroy them in accordance with HIPAA retention and disposal standards.

 

7. Cookies and Online Data

Our website may use cookies to analyze usage and improve visitor experience. You can disable cookies in your browser settings.

We do not track or store any health information through our website analytics.

 
8. Children’s Privacy

Our services are intended for parents and caregivers. We do not knowingly collect information directly from children under 13.

 

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Effective Date.”

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your information, please contact:

 Email: arinola@aralactation.com
Phone: 832-263-1543
 

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) at https://www.hhs.gov/hipaa/filing-a-complaint.

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